Natural Wellness & Beauty LLC | Lymphatic Drainage Post Op| Massage I Facials - Redlands, California

Emma M.

I went this morning for a lymphatic detox massage + holistic detox ! I had no idea it included cupping and it wasn’t until my sister told me they were cutie hearts that I even knew they had that little detail! My girl was super informative and sweet and I will be back soon!! I feel less bloated and she showed me before and after pictures and I loved being able to see my progress myself!

Alexa B.

I had an amazing experience with Mary at Natural Wellness! I first came in for the Mayan Massage which totally worked! And then I returned for the Lymphatic detox relaxation massage and it was wonderful! Mary is so thoughtful, nice and knowledgeable! I will definitely be returning ! I also tried the Detox tea and relaxation tea are yummy and have helped me relax and feel better physically!

Sharon V.

I was inclined to book with them given the positive reviews listed, but their business practices aren’t worth the trouble (and positive reviews may be due to a discount they offer at the time of payment for positive reviews). I had a medical procedure and ran into issues ahead of my second massage. I had to book a last minute appointment with my doctor over issues with an incision the same day that I had my second massage. These massages were part of my recovery plan and important to me, so I called Natural Wellness that morning - IN PAIN - and asked if I could please reschedule. The owner’s response showed zero empathy and zero interest in client wellbeing.

I asked about my options to not lose my already paid session and the lady had our call running in circles by just saying, “you should really read your agreement. you signed it. I’m seeing it right here.” It wasn’t until I told her - “I’m literally in pain, can you please just tell me my options so I know what next steps to take” - that she said I should just give the session to someone else because they WOULD NOT rebook me, NO MATTER the circumstances. At this point, I asked if she’d take responsibility over treatment of my incision then, since her business practices meant that I’d have to lose my paid session. Of course she said NO, leaving me no option than to lose my money without receiving a service.

In short, even though they claim to be a wellness center, they are not customer-centered AT ALL. Their clientele includes people who underwent medical procedures, but centering customer recovery and health is definitely not the basis of their business.

As soon as I finished my 2-3 remaining paid sessions, I was out of there. Over not being flexible in rescheduling one $90 session - even as a one time courtesy - they lost over $600 in additional sessions with me. I took my money to a nearby professional licensed therapist to finish my treatment.

carlia C.

Requested an appointment on a Saturday night for the next Sunday a week later but the system changed it to the next morning. My appointment for the wrong day got approved at 10pm at night after I was already asleep. Got considered a no show and charged the full amount and was given the option of $20 credit for a $100 service that was paid for due to their system when I tried to explain and see if I could still have the service I was pretty much told too bad. Why would I go to bed not knowing if I even got the appointment for less than 10 hours later the next day. And why would they approve the request at 10pm at night? Was planning to get multiple services due to being post op but they would rather steal your money for their system error than have continuing paying clients. Do not recommend.

Julie P. (. L. B. J.

Took my deposit and were not willing to reschedule. My husband was running behind from a Dr appointment and I requested if they can please reschedule, I asked the lady on the phone to please check with the message therapist and manager and she came off a bit rude as well ans never called me back to attempt to try and reschedule and find a solution. Very unprofessional.

Response to business comment: Yes, I was definitely rude to your unprofessional front desk person and I will be rude again due to the fact that you are keeping people's money and not willing to even push an appointment back or reschedule because at the end of the day you wouldnt be losing any money at all if we were going to pay for the full service once it was received. You people should understand the difference between canceling and requesting to move the appointment due to a personal matter that was out of our control. Your customer service is complete trash. Hope the $50 helps you keep your lights on! God knows how many others you have done this too.

Tamara I.

I’ve been wanting to do a lymphatic massage for a while so I was happy when I found this place. My friend referred me after she had a massage and loved her experience and results. My before and after pictures she showed me was amazing!!! I also felt better too! I felt like I had a lot of water retention and inflammation had left my body that I had been carrying around for a while. I’ve had 3 massages now and I’ll definitely continue to get more to help with my lymphatic system.

Toshia W.

Today was my first lymphatic massage with Mary and she was outstanding! Mary is very knowledgeable/highly capable and eager to answer any and all of my questions. 100% satisfied!!!

Kelsey G.

I have been receiving lymphatic massages from Mary for over a year now, and I can confidently say she is exceptional. Following surgery, these massages have been crucial for managing pain and aiding in my recovery. Mary's expertise and dedication are evident in every session; she not only addresses my immediate needs but also helps maintain my overall shape with tailored contouring techniques. Her skillful hands and compassionate approach make each visit a healing experience. I highly recommend Mary for anyone seeking therapeutic massages that truly make a difference.