Ace Hardware of Carbondale - Carbondale, Colorado

Chris M.

ACE hardware of Carbondale is definitely not the helpful hardware store!!!!!!
I can't understand what happened to such a good business in a prime location.
No one in that store cares about the customer. It's apparent they are only there to collect a paycheck, which they most certainly do not deserve.
I have had several consecutive bad experiences and will no longer waste my time.
There is a lack of products on the shelves and what is there is well over priced.
I suppose, like most businesses these days, it's hard to find quality employees but it's perfectly clear that the owners don't even monitor the day to day operation.
Honestly, it's easier and faster to just go somewhere else.

Ciara R.

While lots of supplies were indeed out of stock in store, excellent customer service and grateful to find Benjamin Moore paint late on a Friday night.

Kekoa S.

Completely worthless. This store used to be great but it isn’t anymore. The on hand stock is terrible. The customer service is mediocre. I always know exactly what I need and this store never has it. It’s like they don’t pay attention to what they sell. This may be the last time I ever roll in for something. And just FYI…the CoOp has it and it always available to help if not. Don’t go here.

Selma F.

Bad customer service!
Lazy people working at this store not helping the customers.
A young man said hello to me when I walked in, so I asked him to help me with 10 things I needed to buy. He started to point where things were, so I asked him to please take me around and show me where things are since I am not familiar with this store.
I usually shop in Aspen where I always receive great customer service, especially from Tony, but today I was in Carbondale so decided to shop at this store HUGE MISTAKE*

The young white boy didn't know where the merchandise were so he took me on a wild goose chase around the store. There were 3 lazy employees talking to each other instead of helping me or other customers.
I asked for a plunger, he refused to show me where it was so I found on my own.
There were several plungers with a $5.99 price tag on the shelf.
After I paid for my purchased I noticed on the receipt that the man at the cashier charged $8.99, so I asked him why? He said, "I charged whatever the scanner says".
I told him the price is $5.99, so I asked him to check on the price, he sends another young hispanic boy to check on it, and the price on the shelves says $5.99, see photo.
The guy at the cashier says "some customers move things around", I told him there were 6 plungers one in front of the other on the shelf with this price, so clearly the price is not $8.99 but $5.99.
I said to him, "You are overcharging me $3 dollars, that's false advertising and you are robbing me."
Now the guy at the register has to credit my entire bill, then charge it again. So unprofessional.
He was an older gentleman, he couldn't see the computer screen well, he didn't know how to work the computer and he is slow.
I am patiently waiting.
Then I realized he charged me $8.99 and $5.99, so now he is charging me twice for the plunger.
That's when he finally called one of the lazy people to help him, a hispanic young girl came to help and she did all on the computer in seconds.

Why do this store have lazy inexperienced people working there?
There are millions of Americans without a job, these people have a job and they don't want to help a customer that's going to buy a lot of things from the store.
And by the way they didn't have half of the things I needed, so I am going to buy online this way I don't have to deal with lazy, unfriendly, slow people.
The manager of this store needs to teach the employees how to treat their customers.
I always like to support local stores, but it's hard to do when people are treating me so bad and making me so stressed out.
Look at this photo of the plungers, the price clearly says $5.99.

Kaleb T.

Nice small town Ace Hardware, these guys are always helpful when I'm looking for something.

Craig O.

Friendly staff. Plumbing parts for simple stuff terrible.

Brenden P.

Always get great service at Ace Hardware. Chris and his team go out of their way to make you feel like you and your project matter. Great selection of tools, hardware and paint. Appreciate the various seasonal items. Ace really is "the place with the helpful hardware folks".

Josh B.

The cashier Helen is kind of rude. Be sure to watch your prices at checkout. Had numerous occasions where the price on the shelf doesn’t match what they ring up at the register, seems to be a tactic of theirs. I realized this when I almost paid $9.99 for an impulse buy of a Lipton Tea, you know the big ones that are $1.99 at any convenience store..told Helen that was crazy and I didn’t want it after all, she said “well,it’s a pretty big bottle of tea” lol no thanks. After reading some other reviews about pricing confusion I am convinced this is a tactic of this store.