Aéropostale - Castle Rock, Colorado

👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 5050 Factory Shops Blvd #370, Castle Rock, CO 80108.
Phone: 207336795.
Website: stores.aeropostale.com
Specialties: Clothing store, Children's clothing store, Men's clothing store, Outerwear store, Women's clothing store, Youth clothing store.
Other points of interest: In-store pickup, Onsite services, Same-day delivery, Wheelchair accessible entrance, Wheelchair accessible parking lot, Men's clothing, Women's clothing, Quick visit, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 85 reviews on Google My Business.
Average opinion: 4.3/5.

📌 Location of Aéropostale

☎️207336795

⏰ Open Hours of Aéropostale

Monday: 10 AM–8 PM
Tuesday: 10 AM–8 PM
Wednesday: 10 AM–8 PM
Thursday: 10 AM–8 PM
Friday: 10 AM–8 PM
Saturday: 10 AM–8 PM
Sunday: 11 AM–6 PM

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👍 Reviews of Aéropostale

Naomi S. H.

3/5

Cute store and clothing. The staff were helpful when we had questions even if the answers themselves weren’t that great. The thing bringing the rating down was that while we were in the store, a couple was talking to one of the employees just outside the store. I assumed they asked a merchandise questions because she showed them into the store and started pointing out products. The problem is that the two people she had just walked into the store didn’t have masks on at all. Everyone in the store had kind of stopped to stare and the three of them just acted as if there wasn’t a problem. That rubbed me the wrong way for sure and we left shortly after

Ernesto W.

5/5

Marcos Martinez, was very nice and knowledgeable about products in the store very professional .he does great work great clean store also. // thanks Ernesto

Chelle

1/5

terrible customer service! i went in to make a return rhe items had never been worn tried on once didnt fit i bring them back with receipt. the manager i believe was so rude. she start ringing them out and then covers her face with item and is loudly sniffing it then wad it uo and throws clothing doing this to each item signals an empoyee and again does it. i was so embarrased. it was completely uncalled for! aggressive and unbelievably rude i absolutely will not be back in this store!

Melanie F.

1/5

This store doesn’t honor their advertised pricing.I went to purchase an item under a 50% sign and the rack had several of the same item. The cashier said they were buy one get one 50% so I checked the sign and it said 50%. She said well one pair is 30%, which was not posted. When I said no that was okay and as I walked away the cashier started laughing. As a consumer I expect better customer service and accurate advertising. I was not rude and simply acknowledged that the sign did not match the computer price or what she said. I will not be returning to this store.

Precious C.

1/5

Amber the manager is very rude! I made a purchase I was unable to fit the items so as anyone would do I took the items back for a refund in the original form of payment (oh when I made the purchase the girl forgot to remove one of the security tags off the shorts) so if I were able to fit the shorts I would not have been able to wear them cause of that blooper!
1. The nice young lady (not Amber) started the return she needed Amber’s assistance
2. Calls Amber over
3. Amber starts yelling becoming very aggressive-hostile flopping her hands around like a animal
4. Other customers are watching we are all getting uncomfortable at how AGGRESSIVE AMBER WAS CONDUCTING HERSELF
5. I actually lost my debit card that was used for this purpose
6. Amber is still very hostile I request her call customer service “I’m the manager I’m telling you what they will tell you because I’m the manager” I’m simply trying to tell her (Amber) I would like my same form of payment as I do not shop at this store enough for a gift card and I can’t fit the shorts so I have nothing else I need, oh I forgot to mention that I was going to purchase three shirts, Amber tells me she can’t give me my “little $60 dollars” so I’m not sure any of my money that I spent was considered “little” before this incident.
I ask Amber why was she acting so aggressive-hostile yet if I were to react I would be the angry black woman and she would turn into a victim - still no answer for that question.
She is turning red in the face acting like a pit bull ay this point I mean she is yelling acting very unprofessional this behavior was making me and ALL THOSE IN THE STORE VERY UNCOMFORTABLE. Again why so upset because I want to speak with customer service about getting my little $60 dollars back I asked if I could try and see if my little $60 dollars would go on another debit card that is my replacement card she yells I’m not going to lose my job so you can get a little $60 dollars. This company needs a protocol in place for those who may lose their debit cards so they can get their little refunds back.
I actually wish I was able to leave zero stars because the way Amber conducted herself was unbelievable. All I want is my total refund of $170, now that Amber has shown me that being black clearly set her off or maybe it’s because I’m black and needed to return items that I wasn’t able to fit.
I seen her interact with the white female customers and no way was it the same! Amber made sure to let me know with her actions that my black money wasn’t welcome in this store nevertheless the nerve of a black customer try to return items and not just accept a gift card!

Renn303

3/5

I buy from their web site all the time and was actually excited to go to a location. I quickly learned that most of the prices are the same as on line but the catch was you had to buy multiple pairs to get the deal. Example online mens boxer briefs are $6. And at the store they are 3 for $20. Same with the shirt and jogger pants I liked.

Cindy R.

5/5

2020-Dec. Staff really tries to catch-up getting the place tidy, but due to holiday foot traffic, it is hard.
The staff are helpful.
Check-out is fast.

Candice J.

1/5

Too many boxes in the shopping area. Big fire hazard and not easy to get my stroller around