Crown Wig & Beauty Supply - North Highlands, California

Tiff M.

Why would I buy a wig I’m not allowed to try on to see if it works for me? They would rather lose customers than be reasonable. By the looks of these comments they might not like certain people who they sell to. No thank you! I will take my money somewhere else. If I could give them less than one star I would.

Ajanay C.

I’ve been going there for years and for the first time ever I was treated as if I was a criminal. This place has change for the worse. If you’re African American please do not go there.

It was also two Hispanic ladies there and not once did he follow them. He followed me and made it seem like I was stealing. Sadly I’m never going back there.

Sylvia R.

The customer service sucks. The man that works there followed me around until I turned around and said to him Can I Help You? After a while I found the wig I wanted. The man said he had only one more in stock do I want it. We'll what do you think? Purchase the wig and left. Got home and took the wig out of the bag, this fool sold me the wrong wig. Went back to the store and they were closing and would let me in. Told me to come back Monday because they are closed Sunday. Now I'm really "Hot". Showed up at the store monday and they told me all sales final. You sold me the wrong wig and you're telling me all sales final. After 45 minutes of arguing with these people I got my wig. "DO NOT BRING YOUR HARD EARNED MONEY TO THIS PLACE" IF YOU have the time go to King's Wigs & Beauty Supply, South Sacramento on Mack Road. Better customer service, better selection of what you need and lower prices. Crown Wig will "NEVER" get anymore of my money. Zero Stars if I could

Toko2

They don't give cash back on returns. Just store credit. Also annoying that they try to talk like they are ghetto. Mongolian that barely speak English. We should be better than this black people. Stop pushing the negative ignorant attitude and expecting people to understand or thinknit's cool. They are less than us... Of course they are gonna run with it.

Jo M.

They are Horrible! Horrible customer service. Very very disrespectful!! The male owner snatched my card when I was paying! Then they double charged me and said that it didn't until they pulled the receipt and they had to refund my money. Then they tried to take the receipt from my hand. Like what in the world di I walk into and why are they still in business serving the black community!!!

Carol H.

The male customer service person followed me up and down each row, so the few items I did want to purchase I took them to the counter and continued to shop. There were 2 white ladies also shopping that never were followed. I will shop elsewhere going forward.

Laterica R.

I’ve been coming here for over 10 years and have built relationships with the women behind the counter. Now with the change of the gentlemen working in the store I feel as if we aren’t welcome and are treated like we’re going to steal something. Regardless if they experience a lot of theft it is not the everyday customers fault.
I was sending my daughter a picture to make sure I was purchasing the right product and he began to yell at me
About not allowing pictures in the store.

I walked out without purchasing anything behind being treated this way. This is the last time I will be in this store. Although it’s close to my house, I’d rather travel to DelPaso to get products rather than subject myself to being treated this way as a paying customer.

Dyanners S.

I went into this business on May 20 and asked for some hair extensions and the gentleman showed me some hair extensions that were A couple hundred dollars for one package of tape in extensions and I asked if he had any cheaper extensions and he said yes. At the time he was very helpful and gave me extensions that he even helped me match with my hair as good as he could and they were 5999. I needed more so I went back today and in front of everybody in the store he was telling me that it was impossible despite me pulling up the transaction and letting them know everything that I had purchased that day. I’m asking the lady who worked the register if she remembered me because she specifically helped me find white eyeliner. He’s telling me that I got lucky and that was never supposed to be the price which is false because the price was stamped on it at 5999. He even acknowledged that that was a great deal. Today in front of everybody else he’s telling me that I was wrong and that was not true he was stating that I must’ve just got a good deal and maybe I told the lady was 5999 as if she was going to ring me up for a price that I said out loud rather than looking at the price tag… It’s so funny how they have pictures all over the store of people who constantly steal from them…. And then here I am a paying customer returning and purchasing and I’m being called a liar in front of other customers. I’ve never been so embarrassed and I needed more extensions because of an occasion that is coming up… I will go ahead and take my business elsewhere I don’t know if his name is actually moon or not but that’s what I was told that it was. I had to let my hair down and show him the exact extensions that were in my hair that he sold me and when I did that he was shaking his hand saying no no no those were not the extensions that I had bought from them…. Where in the world did I get these then!!!! Moon was so so rude!!!!!