Delight Massage - Bakersfield, California

meilian S.

I am a friend who introduced a customer to this store. Long hours of computer work have caused shoulder and neck pain. I have to admire the masseur's technique of massaging once a week, one by one, and it seems that massaging once a week has really made me feel a lot easier and no longer painful. I recommend that those who want to really get a massage can go and experience whether what I said is true

Irene W.

My husband purchased a $100 gift certificate for our anniversary, but unfortunately, our experience with this business was deeply disappointing. The person who issued the gift certificate wrote the purchase date and expiration date as the same day. When I went in to resolve this error and asked them to honor the certificate, I encountered a troubling lack of customer service.

The first representative of Delight Massage I spoke with insisted that they have a set expiration policy, of one year, but there was no signage or information available online to indicate this. When I pointed out the error, she decided to consult the person who originally issued and signed the certificate, who then claimed their policy was a six-month expiration. Despite this, there was no way for me to know, given that the dates were written incorrectly. It was only after further discussion that they claimed the certificate was issued by a previous owner, contradicting the earlier information I was given. The inconsistency and unwillingness to take responsibility for a simple mistake were frustrating.

As a business owner who prioritizes and teaches customer centricity, I find it unfathomable that this business would not correct such an obvious error. Honoring a gift certificate should be a simple and straightforward process, especially when the mistake is on their end.

My husband and I had visited this establishment before, and we were pressured into paying $20 tips each, which was already off-putting. Despite this, my husband returned to purchase a gift certificate because he was unaware of other options. As I reviewed other customer feedback, I noticed multiple complaints about being pressured to tip excessively and being treated poorly if they declined to do so. This is not only distasteful but also reflects a concerning pattern of behavior.

I rarely write negative reviews, understanding that many businesses might not realize when they're falling short in customer service. However, in this case, it is clear that multiple customers have already voiced these issues, and yet nothing has changed. The fact that the business doesn't respond to negative reviews or attempt to rectify these experiences is particularly telling.

It's alarming to read accounts of customers being denied a full massage they paid for due to their height or build. Discriminatory practices like these are unacceptable in any business.

I strongly urge potential customers to take these concerns seriously. There must be better options for massages where customers are valued, treated with dignity and respect, and where mistakes are handled professionally, rather than being dismissed. This business seems more interested in making money than in providing a quality customer experience.

chris P.

I would definitely recommend this establishment. I have constant muscle tightness due to physical handicaps. Sunny is super professional and super strong when needed. She offers a great service and just let her know what areas effect you. She is knowledgeable about how to adjust you so your body van be aligned right.

Meilian S.

Another 90 minute full body massage made me feel relaxed. Many massage therapists seem to know where I feel uncomfortable all over my body. It's worth recommending their dedication to work. I will come back again

Kai S.

It had been several years since my last massage. A friend went to this place a few times and suggested I give them a try. I found them to be friendly and helpful. Be aware, the massage is a deep tissue one. However, that's exactly what I needed. I'm a pretty big guy (6'2" 245lbs) but Sunny was able to take care of me. She was skilled, friendly, and professional. The hot rocks were a nice addition, too! Looking forward to my next appointment!

Shomario C.

Man this place was exactly what the doctor ordered! I was greeted with all smiles and felt extremely welcomed! The ladies were so professional and efficient! Wendi is an expert in her craft and I will definitely return very soon!

DanOn3

Massage was Decent but like most reviews are mentioning, Lady will press you aggressively for $20 TIP. We had two 1 hour sessions and she wanted $20 extra per Massage. I gave her 18% tip and she was very mad.

Hongjun Z.

This time, I came to the store for a shoulder and neck massage, and a new masseur gave me a very good feeling. They have alleviated my pain for many years, which is amazing. I really don't feel that much pain anymore. I would like to recommend friends who have pain and want to do a regular massage to come to our store to experience new massage techniques