JS Nail Spa Whitefish Bay - Whitefish Bay, Wisconsin

Neiko S.

I’ve had the absolute BEST experience ever. I stopped here just out of curiosity and I’ve been a repeat customer ever since! The ambience is incredible, it’s beautiful in here and my stylist provides attention to detail, pleasant and she does an excellent job!! The owner’s hospitality and sense of being meticulous is demonstrated in her spa. I will be a loyal customer and refer others!

Kallie B.

My normal nail place (BLISS in Mequon) was booked so I decided to JS Nail Spa since I was in WFB. The salon was very clean, the space is beautiful. There aren't any massage chairs which was a little disappointing. The owner and technician were very kind. I do feel the price is high for what you get. Cuticle work was minimal, as was the heel/foot scrub. I would have liked to have soaked longer before starting the foot work, which started as soon as the jets turned on in the foot soak tub. At BLISS in Mequon I can get the exact same pedicure, with a massage chair, for $40. The technician did do a nice job painting my toes and the color is very nice. She also gave a great foot massage. Overall, I will probably go to my usual nail place in the future as I get more for what I pay.

Amanda L.

Destiny did such a wonderful job on my gel manicure! She checked in with me every step and made sure I was satisfied with my service. Shanna went above and beyond to even get a new polish out of a shipment for my manicure. And who doesn’t love a mimosa with some pampering?! They even give you a little oil bag to go. Definitely will be back!

Tova B.

JS Nail Spa was a wonderful experience!! They were so welcoming and kind. The salon is beautiful. Tori did a fantastic job on my manicure! I’ll be back next month.

Juliana

I will start by saying that this place is very clean and very sanitary. There was also no smell of paint/acetone. If your eyes were closed when you walked in, you wouldn't know it was a nail salon.

I will also say that the owner is very friendly and attentive to detail.

I don't usually write reviews but I feel compelled because it was at this wonderful location that I received the worst pedicure of my life!

I came here for a pedicure. I think the stylist must have been very new. She did not clean or exfoliate well. There was no massage chair, physical foot massage, or any "extras". This I was actually willing to all overlook if the finished look was aesthetically pleasing, and it WAS. For exactly 1.5 days. Less than 48 hours after the Pedi, one nail bed of paint just fell off! I'm on post pedicure day 4, and a second toe just lost its paint!!!!

This has NEVER happened to me before. Normally pedicures last FOREVER!

This is really unacceptable especially when someone is paying $70! The dirt wasn't cleaned from my toenails and now I have 2 paint-less toenails and it hasn't been a week!

Patrick S.

A wonderful Calm place with a professional attitude! Kind, skilled workers, that smile! Appointments are easy to schedule. All the services available for feet & hands. A comfortable atmosphere to let yourself relax at. I just appreciate the treatment! Come&Visit....

Nicole

The salon is clean, however the owner is extremely rude as seen by her reactions to the posts of other negative reviews and as seen while getting my nails done.

Furthermore, the staff changes on a regular basis. She talks down to her employees and hovers over them while they work which is extremely uncomfortable as a customer. It’s not wonder why the staff changes frequently, at least ten employees have left the salon because of it.

The salon completed a horrible gel manicure and gel pedicure that stripped the top coat of my nails off. It took a year to grow them out. I never called to have them fixed because I’ve seen her be rude to other customers and her employees.

A year later, I return for a gel manicure and gel pedicure. The gel pedicure was ok. The gel manicure was awful. The polish lifted between the nail and gel which caused the polish to chip off. She repeatedly said it was because I picked at them which isn’t the case, especially after the prior experience where my nails were destroyed and had to grow them out for a year.

She refused to fix all the nails that were lifting and chipped. She argued with me in front of another guest, her daughter and daughter’s friend. She continued to argue even after I told her to stop. Then proceeded to tell me I was arguing in front of children when she’s the one who wouldn’t stop arguing with me. She is one of those people who have to get in the last word.

I went in to the salon the very following business day to have my nails fixed. She told me she would call me back in 10 minutes. She didn’t call me for two days. I called multiple times with no answer and no returned call. Keep in mind the owner always answers the phone. Since she hadn’t called back I went into the salon to schedule an appointment to have my nails fixed. Something I would have never done, however she said multiple times I should have called when my nails were previously ruined the year prior. So, I followed thru this time. I scheduled the appointment to, as she stated, to “fix my nails” which would require a 30 minute appointment.

I arrived for the appointment and not only did she NOT greet me, I waited 50 minutes for my nails to be fixed. My scheduled appointment was 2:00-2:30. When I was FINALLY seated, I was told they were only going to fix a few of the nails even tho nine of them were peeling off. Tory spent 10-15 minutes repairing my nails and refused to fix all the nails which needed to be repaired because the 3:00 appointment arrived to the salon.

I will include pictures that will show the polish lift, the distance between the cuticle and nail which looks like a two week grow out, the polish lifting/chipping and the poor job of cleaning my cuticles.

This owner doesn’t know the concept that the customer is always right and as an owner you fix the problem to make the customer happy. I have 30 years of financial services experience and we NEVER argue with our clients as the client is ALWAYS right. Her background of 20+ years in a/c units, clearly she hasn’t taught her how to treat a customer.

The pictures attached show the manicure. In red is the lifting/chipping of the polish and the distance from the polish and cuticle which looks like a two week grow out. The blue check marks are the nails that were repaired.

Casey O.

New favorite spot! The owner always makes you feel welcome and the experience is always top tier. The nail techs all have extraordinary attention to detail. The service is never rushed and you leave with beautiful nails!