KOSA Wellness Spa & Retreat - Madison, Wisconsin

Trevor M.

I had the opportunity to visit this place a month ago, and unfortunately, the massage didn’t match the price. I honestly forgot who provided the massage, but I felt I was being oiled up rather than an actual massage. Before I knew it, the massage was over, and my relaxation never kicked in. The candles I purchased were ok; they smelled great but didn’t burn equally. Overall, experience for yourself, but in this economy, choose wisely. The staff was friendly, and as a Black man in Madison, I felt safe in the space.

Fernando V.

Where to begin…

My experience at Kosa was nothing short of a nightmare. I booked a massage for my birthday with several add-ons, expecting a relaxing and enjoyable visit. Instead, I encountered a series of disappointments.

First, my therapist didn’t show up for the appointment. Despite this, I remained calm and understanding, even when I had to accept complimentary services instead. However, the disorganisation continued—I kept receiving notifications for the wrong appointment time and had to repeatedly clarify my actual booking.

The following day, when I finally had my rescheduled massage, the experience was appalling—nothing like my previous two visits to Kosa.

They didn’t have a robe in my size, so I had to make do with one that barely fit.
The services felt rushed and sloppy, as if the staff just wanted to leave as soon as possible.
I had received the same treatment before with Julia, and it had been wonderful. This time, I was simply oiled up and had my head half-heartedly scratched. The therapist even finished early. Instead of feeling relaxed, I became more restless and frustrated. I asked for more pressure, but nothing changed.
Hoping to salvage the experience, I planned to relax in the main hall afterward. However, all the beverages were gone, and the staff was loudly partying in the lobby, making it impossible to unwind. At that point, I just left.
In the end, I spent $300 on the worst massage and spa experience of my life.

Courtney T.

My husband and I were completely blown away by the level of intentionality given from the moment we entered Kosa until our time there came to an end. We thought the emphasis on Ayurvedic practices are such a crucial part in making this experience so exceptionally unique and personal. I LOVE that every herb, tea, aromatherapy, food and oil used is specifically geared towards supporting your system in the current season.

We did the personal retreat consisting of a 1 hour of hot to cold: steam room, rain shower, sauna ritual followed by food and drink offered in the sanctuary lounge. We loved the turmeric latte and delicious Khichdi. The meal option changes regularly and I highly recommend staying for this part. It was really amazing to feel nourished on so many different levels.

Needless to say, we are feeling incredibly refreshed and inspired by our time at Kosa. We look forward to our next visit with some spa services!
If you haven’t experienced Kosa yet, I hope you can make time for it this year. It’s truly transformative!

Jessica

Unfortunately, this spa missed the mark for me. Although my therapist, Katie, was wonderful, the spa itself was sub-par. The check in/merchandise entrance was quiet, low-light and smelled great; everything you would expect from a spa atmosphere. As soon as you entered the community area, it was bright light and industrial feeling. Not the most relaxing vibe. Not to mention it was COLD. The bathrobe that I changed into had a rip down the side and no loops for the belt. I felt uncomfortable and exposed. The 45 minute custom massage with Katie was glorious. I would book her again! It was disappointing to come out if that excellent treatment to sit in a big empty bright space and get goosebumps because I was so chilly. No one offered me one of the specialty lattes..several employees walked back and forth opening and closing doors right past me. No one acknowledged me. I chose to leave that space immediately, change back into my personal clothing and wait in the lobby for the other person I was with. Fortunately, I did not have to wait long. We were out of there quick. And the worst part of all- I had told the front desk staff that my massage was really good and I would book her again (which was true, she was great!), and they took it upon themselves to complete my spa survey with 5 stars and make it uneditable. Blah! not a good experience overall.

Melanie G.

We went today for a couples massage and facial to celebrate my husband's birthday. Absolutely amazing first time experience. Staff walks you through everything. You have access to lockers to lock up your stuff during your stay, as well as slippers and robes provided.

Karen L.

Wonderful massage with Julia, a gifted massage therapist, and personal retreat, as well as deeply quiet time in the sanctuary, provided me with an hours-long respite from current stressors, great physical and mental relief, and restored my sense of mindfulness. The warm and helpful staff at Kosa quietly goes about making the experience nigh on perfect!

Max N.

It was AMAZING!
I got the Chakra alignment massage with the foot and back scrub and I feel like a new person. My stress is GONE, my back and shoulder pain is GONE! Negative energy is gone and hours later I'm still as relaxed as I was during the session. Julia is amazing! Not too much pressure, or too little, just the right amount. Definitely planning on coming back!

Rachelle E.

This was such an amazing service! Everything from the moment I got there to the time I left, when I came in the receptionist was really friendly and one thing I’ll say about the staff. Here is the use your name constantly and they make sure they say it correctly and it’s just really feel super comforting and also it’s really nice to have your name be said properly because sometimes you go to services and that isn’t common practice. The environment was so relaxing, the locker rooms were clean and inviting, the waiting area before the service was filled with books and just a nice place where there’s like water and tea, and the great part about it is it’s quiet and people aren’t on their phones. It’s just a nice space to disconnect. my service was 105 minute facial with the Indian head massage add-on, it was amazing, the woman that did my service and I wish I could remember her name. She was wonderful. She took the time to really talk with me ahead of time to see what my concerns were, and she even asked me what my intention was for the service which I love that, as somebody who meditates pretty regularly I love the idea of setting a intention for a service like a facial/massage. The Indian head massage was amazing. I would go back and just get that separately, I don’t know what oils and things they use exactly but my hair has never been so soft as it is today, also my hair feels super light I loved it! And the facial was just as good. I feel like my skin feels really good today. I can’t rave about this enough, it’s definitely some thing I wanna make more time for to have spa days every once in a while and this will definitely be a place that I come back to, that I bring my friends too and just all around, recommend!