Lotions & Potions Fragrance & Blending Bar - Phoenix, Arizona

David S. L.

It would be an understatement to say that this was one of the best experiences I’ve had. My brother and I went in completely blind and came out with hope that we will come back very soon. I worked with Stevie at the fragrance bar and it was clear to see she knows what she’s talking about. She genuinely works with you to find YOUR scent and put genuine care in helping find what I like and what works with me in terms of scent. She is so kind and it is clear to see she really cares about making a great experience. Her insight cannot be understated. My brother worked with Bonnie and her knowledge was so profound, the whole process was a work of art that helped him find his scent. He says Bonnie is intelligent and made the whole experience enjoyable.

If you need a sign saying to check this place out, this is it.

We hope to be able to see Auntie Stevie soon!

Gina M.

Wonderful experience to pick personal fragrance. Stevie (Stephanie) was so helpful and patient, she was attentive and showed us what we liked based on what we were used to. Had a great experience and everything was explained well. We bought some rollers and were gifted little samples of fragances we also like. Highly recommend to visit and experience.

bianca K.

Stephanie helped me to find soooooo many beautiful fragrances! I’m so happy with them! Her expertise helped guide me to some of the best fragrances for me I’ve ever tried! I’ll absolutely be back to get more! Highly recommend checking in with Stephanie for help picking the right fragrances for you!

Gina B.

Disappointed and Uncomfortable Experience

I visited Lotions and Potions today and unfortunately had a very disappointing in-store experience. From the moment I walked in, I felt like I was inconveniencing the two women working there. One woman at the counter immediately distanced herself by saying, “I don’t work up here, I work in the back,” and then followed that up with a yawn and, “I’m out of it.” Not exactly a welcoming first impression.

She brought out a woman named Bonnie, who initially seemed willing to help but didn’t really listen to what I was asking. I came in to purchase my usual Nag Champa roller and simply asked if there was a way to tone down the scent a bit—perhaps by mixing it with something else. She did mention there was an option, but that it would take an hour to figure out and cost nearly $80. I explained that if it was too complicated, I’d just stick with the one roller.

What really shocked me was her response. She said, “Maybe when you have more to spend, you can come back and get more scents.” I was taken aback and honestly offended. Making assumptions about what a customer can afford is not only rude but completely unprofessional.

This was my fourth visit to this store, and sadly, each experience has gotten worse. I’ve consistently encountered unfriendly attitudes, and today felt like the final straw. The women working here are in serious need of customer service training. A little kindness and genuine interest in the customer would go a long way

Mason J.

YOU MUST READ THIS REVIEW.
🙌⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
We stopped in today and scrolled the back wall, shortly there after we were approached by Sharron. A walking encyclopedia of fragrances that treated me and my girlfriend like we were the only two people in the world. The clock stopped. The amount of money to be spent or not spent didn't matter (the store is an amazing value btw). We were not a just a sale to her. We were not interrupting her time at all. She simply wanted to conversate wich she was sooooo welcoming with and find something we absolutely loved. And we did. She has fragrance recreations of every major perfume or cologne in oils beard balms lotions sprays and more. Not only do they smell identical to the original, but they smell healthier if that makes sense. They smell this way due to the quality of products used. Not being mass produced and well... because they're made with passion and love. All the employees were dressed professionally. Friendly. And there for you. They have sooooooooooo many products but within 10 minutes Sharon narrowed us both of us down to things we absolutely loved that we did not before know about.
You too can feel special and exceptional for as little as $20. But let me tell you. This would be an phenomenal place to take a family member for quality time and a gift they will 100% love without breaking the bank.

In closing the products and selection were truly one of a kind but the service was out of this world. Just go. If you're reading this Try It Out.

Much love
-Mase Jay

Kate F.

I ended up wandering in while on a walk around the neighborhood and it was such an amazing experience. I have been trying for years to find the right fragrance for my strange taste and this place helped me to create it! Boni blew my mind with her ability to suggest additions to help me create a blend that felt like it encapsulated what I think my soul would smell like. She was so patient and dedicated to making sure we created exactly what I wanted. I will for sure be back in the summer to make my signature summer scent!

Mellisa K.

My son and I had an amazing experience with Bonnie. She truly knows her scents and provides such a thoughtful and curated experience. We were introduced to new scents and she spent time helping us choose combinations that worked well together. We left with customized perfumes and colognes that we absolutely love! Bonnie's enthusiasm, patience and attention to detail made our time at Lotions & Potions so memorable. She has a great energy about her. We have such a great memory of our visit and are looking forward to coming back very soon.

Teaghan C. (.

I came here with my mother as part of a late birthday celebration. With Bonnie’s absolutely wonderful help we made two custom scents, and they’re absolutely amazing smelling. Bonnie herself was an incredibly friendly, fun and helpful person and made the whole process a delight from start to finish. We will 100% be back!