Lush Cosmetics Valley Fair

I was informed some of my family members were racially profiled at this lush location. It’s 2025 when will we stop profiling paying and non paying customers entering stores based on the color of the skin when most of the time people of color are less likely the instigators when non people of color are. To the store manager if you hate a group of diverse people don’t work in the bay area.

After making a purchase it was brought to my attention that the store manager profiled me and my mother. She watched us and asked the employees to follow us around the store, not even knowing we have a close relative who is an employee there and was at the store getting off work. When we confronted her about it she had the audacity to smile in our faces and tell us not to take it personally;, it was just for security purposes. Two of the employees were the ones who told us she asked them to watch us. My mother called corporate and spoke with two representatives who seemed very compassionate and upset about the situation. This incident happened on 12/14/24, and no action was taken against the store manager. She still works there, and we found out the employees who informed us we were being watched were fired. Neither myself nor anyone I know will be shopping at this location ever again, and I have informed numerous people of this incident all over social media!

Honestly, very disappointed with the quality of management at the store my friend and her other friend were shopping there along with their families, and they were both profiled recently on top of receiving micro aggressions from the manager Evelyn Jones. Very low blow Lush.

Friendly staff. I went here to buy some gifts and they were great answering questions and showing me options.

My experience isn't about this store specifically but rather a purchase I made online. I placed an order online for the easter and Mario question block bath bombs, my order kept being delayed and when it finally arrived The Mario block bomb was completely broken! I called customer service to return the broken bomb, and was informed that I would have to pay for return shipping, the agent also stated that shipping is going to be a little expensive because there warehouse is in Canada! What the hell! I'm suppose to pay for return shipping on an item that was broken when I received it! I paid $18 bucks for a broken bath bomb and you want me to pay even more for shipping! I don't use the bath bombs personally, I get them for my son and I know one customer no longer shopping at lush isn't going to make any difference but I'm definitely not supporting a company who doesn't take care of there customers. GOODBYE LUSH!!

The manager is extremely horribly racist and they fired two people of color for speaking out against them. This is highly illegal and their quality of service dwindles based on what race their customer is. Not okay.

Such a lovely experience today when I visited this store. The smell can be very overpowering when you enter. I spent hours just looking and smelling around. All associates have been very warm, kind, and helpful. They definitely know their products! I tried 2 face masks and moisturisers today and bought it. Felt super refreshing! I highly recommend this place for freshly made face masks.

Carol was very helpful and welcoming at wallyfair stor, since I have lots of different allergies and I love to use this stuff to find my best and safe mach thsnk you Carol ?