1/5
Terrible customer service. Honestly so shocked at the lack of courtesy and respect. Came in today, Saturday 7/6 around 1pm with my sister. There were 2 girls working, didn’t get their names. We were in a hurry, my sister just needed to buy 1 lip liner. Went to the register to check out, one of the girls behind the counter asks my sister for the email associated with account. My sister says she doesn’t have an email, and that she would just like to buy the lip liner. She proceeds to hand my sister a sheet of paper to write her email, and tells her “I’ll be right back” and then goes to help another lady who just walked into the store?! We stood there so confused, waiting for her to come back so we could buy the lip liner and she didn’t, she starts putting makeup on the other woman like she wasn’t just talking to us?! Literally treated us like we were invisible. The other girl at the register went into the back room, and when she came back out we tried to tell her we were in a hurry and she cuts us off saying “I’m on my break” in a rude way then hurries to the back room to avoid talking to us any further. She also had food in her mouth behind the register and was chewing as she walked away. You guys can check your video cameras too, to see the interaction. We ended up leaving the store, and the girl didn’t even look at us as we left. I understand that sometimes stores are understaffed, but that was beyond terrible customer service. It would have taken her 30 seconds to check us out. Management, train your employees. We will not return to this location. You’re better off going to the MAC counter at Nordstrom or to Sephora where they know a thing or two about customer service.
