Macy's Furniture Gallery - Cincinnati, Ohio

Jessica H.

We had the best experience purchasing our new couch with Rand! We spent two days going to the store to decide on the color and exact combination. Rand helped us to decide by moving the display couch pieces over and over! Shipping wasn't overnight, but if you are buying a custom piece, down to the fabric, they do need time to make it and send it. Truly a wonderful experience!!

Howie B. Y.

Ask for Daniel Mason! He was great!

Ken G.

Lots of things should be bought online, like new cornhole synthetic sacks but furniture is not one of them. Sorry Wayfair. Macy's has a lot to consider and sales staff were informative without any pressure. Question is, "what is your price point relative to quality and durability?" for any piece of furniture. Answer that and you will love Macy's or shop elsewhere but either way, it is a roomy unhurried browsing experience.

Destry A.

Very spacious furniture gallery with an array of furniture that will meet your expectations regardless of which style you prefer. Truly caters to everyone! Staff is very knowledgeable and will not pressure you to buy. Macy's is a company that has been around for 100 years.

Joel H.

Macy's furniture store is awful and absolutely don't not recommend buying from them. The products do not wear well, the customer service is terrible, and good luck getting the warranty to cover anything on the product.

We purchased one of their most recommended couches from them back in 2020. Within two years of the purchase the couch is extremely uncomfortable. Feathers are constantly coming out of the cushions and pillows. The wood supports creak loudly anytime someone gets up or down. There is almost no support to the cushions anymore because all the feathers and foam are coming out.

It took a week for customer service to find our order because the sales team didn't enter it into the system correctly. Once found, we had to open a claim with the warranty group. After FOUR WEEKS they told us that this was "normal" wear and isn't covered. Save your money and go somewhere else.

Sarah W.

Bought a recliner that was very expensive, bought the Warrenty for hundreds more. Less than a year the power has malfunctioned. The seat cushion is warped and buckling. It’s taken months to get notice on how they would correct it. They came to fix power and still can not get warped cushion replaced! It does not look like they have any intention to honor their warrenty! Their furniture is horrible quality! The Warrenty is clearly a scam! Buyer beware!! Shop elsewhere!!

Allison R.

My family has ordered from Macys a few times but this will be the last time. I went in to find a couch for my Chicago apartment in December and was told 2-3 months for delivery. Here we are, over 3 months later, with no couch and not a singular update from the company. I’ve called twice now and just hung up with a sales associate who was exasperated and quite frankly rude to me like he’d rather be doing anything else. I was very kind and said I’ve been waiting on this and ordered it because of the 2-3 month window and I’ve now been waiting on a couch for 3 months in my new apartment with no estimate of when it is coming to which he replied “I know you want it but we are well within the window”. No you aren’t. It’s now over the 3 months! At the end of the call, I thanked him again and as I was saying thank you, he literally hung up the phone on me. Really disappointing.

The only reason I give this 2 stars is because of how great Clifford was when selling us the couch.

Edit: I'm increasing this to 3 stars based on how wonderful my delivery drivers were. Their communication was great, they were so friendly, truly wanted to get the couch perfectly set up and centered for me. They even worked really hard to get a very large piece through my doorframe that almost didn't fit. They tried multiple angles until it worked. They were fantastic.

Madison

Don't recommend purchasing outdoor furniture here. We ordered a rather expensive furniture set, had to wait 2 weeks for delivery, to then be told that one of the chairs were damaged and will have to wait several more days for that delivery. After the first delivery, we found out that the umbrella they delivered was completely broken and unusable, to which we have to wait another 5 days for them to make it right. I have way higher expectations for the experience for the money we spent and for receiving "white glove delivery".