McGuckin Hardware - Boulder, Colorado

Jerry B.

During my initial visit, I encountered an unfortunate situation regarding my service dog, who was not on a leash. I was informed that, due to this, I was no longer welcome and that the store would not sell me anything. I was given the option to leave, or they could call the police, to which I encouraged them to proceed. At this time, I was surrounded by the manager and four employees, who made comments such as, "Oh, he's a lawyer," and "He knows all the laws." Such remarks can be mentally distressing, regardless of the audience.

I felt that I was experiencing unprofessional behavior from Bob and the other staff members. Additionally, I requested a scooter so that my service dog could sit in my lap—a common practice I have encountered in other establishments—but was informed that none were available. As I moved to another area, another employee remarked that if anything occurred, it would be my dog's fault. When another staff member gestured for him to stop, he walked away.

Eventually, I returned to the area where I had been stopped. When the police arrived, they listened to my account and confirmed that I was entirely justified in my use of a service dog, differentiating it from an emotional support animal. The officer then spoke with Bob, and upon their return, stated that the situation was now resolved and clarified that he had only suggested not selling me anything until the officer arrived.

Not to say the store is a bad place, it's a very nice store.

Ray C.

I have lived in 13 cities, restored five historic properties, and worked on my homes for 50 years, so I know hardware stores. Your store is great. It could be the best hardware store in America!

However, I regret to say that this review is a complaint, and it is with disapointment that I write this review.

I first complained to customer service. The person I talked to said someone would get back to me. More than a week has gone by, no one has called.

We bought a wood stove. We bought it from you because we want you to have our business, which is, in this case, around $5,200. I paid to have it "Delivered." I asked my wife if she wanted to shop at a fireplace store. "No," my wife said, "I would rather give my money to McGukin."

Delivery was waiting for a part to come in. Time goes by, and we call, and delivery tells us they will call when the part arrives to schedule a delivery.

Meanwhile, I am trying to schedule installation, and this is the second window I have missed, causing significant inconvenience. But I understand, it is what it is, and it certainly wasn't your fault in anyway.

But, delivery doesn't call. A week and a half goes by, and my wife calls again. Delivery tells us the part is there and that they will deliver it in two hours. She hands the phone to me to arrange the details. The delivery guy makes a point of letting me know that when he comes, McGukin doesn't do an actual delivery, but what you do is "drop off" a heavy, expensive item at the curb, and I have to figure out how to uncrate the stove and get it in my house.

Honestly, I wouldn't have purchased the stove from you if I had known the type of service you provide. Not being willing to walk up four stairs and put the fireplace in my sunroom is not a delivery but a rude, negligent drop-off service. I have had my grand piano delivered all over the country. I never once expected the delivery service to dump the piano at the curb and say, "Here it is; it is up to you to get it in the house."

I had the same experience with an appliance store in Boulder; I guarantee I will never buy an appliance from them again. I can't imagine the arrogance of someone dumping an expensive appliance or wood stove at the curb. How does that work in a snowstorm, or neighborhood that isn't that secure?

It is a ridiculous customer service issue. Who does that?

I wouldn't buy anything from a retail store, especially a large, heavy item that doesn't do an actual delivery. Imagine Amazon suddenly saying, "Delivery" now means we drop packages at your curb. Or, let
s say you buy a $5,200 sofa from Restoration Hardware, and the delivery guy drops it to the curb and says, "Not my job, not my problem, you figure it out from here."

Fortunately, I was home and had great neighbors, so the stove was unpacked, delivered, and placed in my house two hours after you completed the rude curb drop-off. That's how long it took to get people, uncrate the stove, etc. When I shared the story with everyone, their response is always the same: "I hate it when companies do this."

The delivery guy also didn't review the inventory with me like I would expect to ensure everything was there. He didn't even ask me to sign anything, so I was forced to have to take his word that everything was delivered if something came up missing.

I am deeply disappointed with your delivery service. I was left in an unacceptable position.

Billy R.

I’ve been shopping at McGuckin for 20 years and they’ve consistently had great service and maintained that mom and pop charm, even after the passing of the founder. I always come here first and can usually find what i need thanks to the helpful and knowledgeable employees and the thoughtful way they stock the store. Can’t say enough good things.

Robert F.

(Edit) Bill reached out to me personally and apologized for the situation, which I genuinely appreciate. This level of courtesy is something you wouldn’t expect from a big chain like Home Depot, and it speaks to the care McGuckin has for its customers. That said, I still feel somewhat uneasy about shopping here in the future, as I can’t shake the feeling that I’ll be watched the entire time. While I understand the need for vigilance against shoplifting, I hope McGuckin continues working on ensuring all customers feel welcome and comfortable in their store.

Happy D.

Absolutely the best hardware store ever. Something for everyone. Fantastic kitchen section. Super great and helpful staff. Hands down the greatest hardware store I have ever been in. Loved that it is pet friendly. Met a few wonderful pups while we enjoyed shopping. They had everything we could ever need!! Phenomenal selection of socks!!

Ava Q.

McGuckin has been core to every holiday and project for my family.

Staff here are always incredibly helpful and well informed. I’m yet to find a question that McGuckin staff can’t help with.

Their seasonal decor changes for every holiday. They have an amazing Halloween section in October, with pumpkins and pumpkin carving kits, Halloween lights, and other decorations. In the winter they have isles of Christmas decorations and tree ornaments.

They even have amazing garden and pet sections. All of our random and seasonal shopping can be fulfilled at McGuckin Hardware, the best local store for anything and everything.

Julia B.

7/4/22- I'm not sure if you should call this place a hardware store or not. They spend more room on socks then they do for kitchen or bath features but together. This is more like a store of the random. If you are looking for something specific they may not have it but you may just see something you want in the toy section. They even have a school supply/office section. They also have a pet section that is bigger then most grocery stores have.

Mitch B.

Been coming here for decades, hands down the best hardware store with the best service. Today, like always, someone asked me how they could help within minutes of stepping into the store. The good folks here also know what they’re talking about unlike the big box discount stores. Please keep the tradition going!