OYO Hotel Castle Rock CO Downtown - Castle Rock, Colorado

S W.

Not a bad place in a pinch. My room for a week served its purpose. I liked the location as there were services near me, restaurants, gas station/stores, etc. staff was so so and a little confused at times. The woman at the front, Ann I think was very nice, and seemed to be on her game. we had some key issues and a couple of other glitches, but she cut through the mess and was very much on top of things. I give the OYO 5 stars for service exclusively because of her. Thank you Ms. Ann!! (sp)?

Brandie B.

Huge shout out to Pam, Dylan and Kevin the maintenance guy!

When we got to our room the TV didn't work I was SO discouraged. It had been a hell of a bad day and I just wanted to put the baby to bed, watch some tv, eat, and fall asleep into oblivion. It felt like another thing gone wrong and I was bummed.

No need. I told the staff about the issue and was stunned. I have never seen staff so concerned about the happiness and creature comforts of a guest. They were prompt, apologetic and so kind. They didn't make it feel like we were interrupting their night and they actually trouble shot and fixed the problem while being quite as church mice to keep from waking my 6 month old.

Absolutely stellar human beings. I did not want to deal with an angry travel worn baby. I wanted. Asleep baby, food and to tune out for a few. Pam and Kevin stepped up! they solved the problem and never woke the baby up. How can you ask for better? Dylan was a gem the next morning. He was so helpful and made a fresh pot of coffee when I got the last of the pot and even was kind enough to let us know when it was ready. (Who does that? Not Marriott!)

I will ALWAYS stop at this location if I'm in Colorado. I've been to 5 star hotels where they made zero efforts to help or engage. Stuff goes wrong, that's the nature of life. But, I prefer to stay at a hotel where the staff genuinely wants to help and support when life happens. OYO castle rock every time!

Severin E.

I stayed here recently, and I have to say, the smell in the room and the hallway was awful—a weird mix between feet and smoke. It didn’t feel clean at all. The walls and carpet were yellowed from what I assume is old smoke stains, and the sofa looked so grimy that I didn’t even want to sit on it. The bed sheets were the only place that seemed decently clean, but even those had a couple of odd blurs on them, which was unsettling.

The bathroom looked like it hadn't been updated since the 70s. Everything was old, and the water pressure was terrible. It took forever to even wash my hands properly. As for breakfast—what a joke. There was almost nothing available, just a few items that didn’t look appealing.

While the price was reasonable, the overall experience wasn’t worth it. To top it all off, we were woken up at 7 a.m. by five policemen with rifles, looking for someone in the building. Definitely not how I wanted to start my morning.

I wouldn’t recommend staying here unless you’re out of other options.

Nicolas A.

Staff are accommodating and friendly, Kevin/Dillon were very helpful with any questions or assistance I might’ve needed during my stay. Wish I knew the names of the rest of the staff, but they uphold the same quality and service as well. Worthwhile experience especially for the price in a central location.

Tean H.

This is a drug den, the front desk lady was extremely rude. This was supposed to be an anniversary get away, and the trip was brought to a quick end. Stayed less than 3 hours. The halls smell like meth and the patrons are loud and scary. Waste of money

Ben B.

If other hotels in the area hadn't been full, I would have left after the first night. I was booked for two nights but arrived a day early, so I requested a room that would carry through to my original booking to avoid moving. I was assured this wouldn’t be an issue. However, the next day, while I was out, the hotel called and said they needed to move my belongings to a different room. I was at work and couldn’t return immediately, and while they offered to move my stuff for me, I declined as the staff seemed untrustworthy. It took four calls to finally get someone to stop the move.

Throughout my stay, my key stopped working multiple times. Worse, after 5 p.m., the front desk clerk appeared to be nodding off, and I had to repeatedly explain why I needed a new key. It felt very unprofessional and unsettling. The hotel itself didn’t feel safe, especially since it seemed like the people running the place lived there and had friends hanging around frequently. If I had been traveling with a woman or child, I would have left immediately.

The breakfast was a joke—stale doughnuts, and sometimes they had water or Sunny Delight, but usually just terrible coffee. Overall, I don’t recommend this hotel. If other places in Castle Rock are full, I’d suggest staying in Denver instead—it’s safer.

Peggy W.

The stay was clean and quiet. Our room wasn’t what it looked like on the website. Our bathroom was very small and had zero water pressure and when I went to take a bath I was unable to do so, only shower. Having it right next to a nightclub made it a little leery about our vehicle being safe. We have a brand new vehicle and there were people from next door outside playing drunk football in the parking lot of the motel, of which made us have to watch and make sure our vehicle was not hit by careless drunk people. I think for the price it should’ve been way nicer. Our complimentary breakfast consisted of a donut or dry croissant with butter and a small bottle of Sunny D or water. As I said for the price it definitely was not up to par. Good location for some cute tourist shops but that is about it.

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Positive: The staff were awesome Negative: The shower did not work the hotel has low water pressure all of the beading was stained the bed was gross