Publix Pharmacy at Park Place - Troy, Alabama

Love L. L.

There are some nice people here, but there are also those who are rude and not professional. I called to order my refill on Sunday, and I specifically mentioned that I needed the medication by the end of the day or by 9am the following Monday because I had a flight to catch, and the lady who took the called said that they would have it ready by 9am Monday. I called back at 9am Monday just to hear that the medication was not ready until 1pm. I told her that I called the previous day and she cut me off saying "uh uh, no way", and that they could only work on my medication after 10am. She was then "okie-dokie" and then hung up. I could not get my medication for the trip. I don't know whether Publix management understands that from the customer perspective, a Publix pharmacy is still a part of Publix, and if the customers hate the pharmacy and how it is being operated, it will impact the Publix brand. Also, to people who work there: please be professional and responsible; you are working in the healthcare field, and you should know better the importance of having reliable access to medications (you yourselves also need medications at some point!). If you can't deliver a commitment, don't make one. And be nice to people who need medications; most of them do not feel well (otherwise, why would the need medications?), and some may be in critical conditions, so don't treat people as if they are drug addicts and you are the mafia drug provider. If you are unhappy about your role in this society, consider changing it; don't make others compensate for your unhappiness.

MT R.

Updated: 11/29/24 - dropped to 1 star
I was told I could pick up my prescription on 11/26 at the earliest by a pharmacist. I called in that morning to get it filled. The app showed in progress. Then when I get ready to head over, it was gone. No phone call or anything. I show up and ask about it and was told they can’t fill it. We are in the process of changing pharmacies now.

Cody B.

This pharmacy used to be very efficient and helpful, but they really went down hill. 6 hours waiting a prescription so far and the 3rd attempt to pick my prescription “It’s 30 more minutes”. If you can’t do things efficiently at least do things honestly.

Jami R.

I was just on the phone with one of the rudest staff members in pharmacy. She acted like she hated her life and her job and pretty much was snarky toned the whole time! She was enough of an experience to decide lll never use them again.

J T.

I’m a big fan of Publix grocery but this was the 2nd location within a week where I waited over an hour only for them to tell me they didn’t have the medication, while being completely cold and unpleasant to talk to. I am never rude to people in customer-facing industries, bc I know some people are difficult to deal with, and didn’t complain about it either time but in both cases it almost felt like I was an annoyance rather than a patron. They lost my pharmacy business for life after the 2nd time in one week having a truly bad experience both times.

Staci J.

I have only spoke to a couple that are nice here and competent.

Janie C.

When I got there, there were 2 customers ahead of me. I waited 25 minutes just to be told my prescription would be in 3 days later as they had to order it. For 1/2 of my wait no one was even at the register and I should have been notified earlier they didn't have the med as I needed it that night.

Jason S.

Computer glitch caused miscommunication between my Dr and the pharmacy. I just spent 30 minutes going back and forth to try to help THEM sort out their issues. I still feel like I was the only one who cared at all that the system has issues (which might result in people not getting prescriptions filled, or at the very least spending more time and money than they should).

Regardless of who's 'fault' it is (more likely the Dr's office), I felt like my concern was received like an annoyance rather than a legitimate issue worthy of addressing. Minus two for customer service and a lack of interest in being awesome, hence the 'solid meh' 3-star rating.