REI - Marina, California

Dylan B.

Summary: Kevin M. provided experience, gear familiarity, and time to get me a better deal on better equipment.
Went in planning to look at and possibly purchase gear I had seen online. They had it in stock, as the website claimed, but then I encountered Kevin M. He showed me what I had been looking for, but took the time to talk through what my purpose was for it. He then took me to some alternatives, justifying why they'd be a better fit, and then took the time to make sure the gear was complete and in good condition before I left. If this is the standard for this location, I would send anyone of any experience level to them

Alberto R.

REI continues to be top notch when it comes to customer service. I got a flat on my bike while I was on the road and I needed it fixed right away. I know bike shops are always backlogged with service requests, so I feared it would take days and I would be stranded and have to take an Uber home.

Nope. Amazing and wonderful Ben dropped what he was doing and fixed my flat with a smile. I was in and out in minutes. His courtesy, knowledge and willingness to help was clearly apparent.

He saved the day. He made a very bad situation into a pleasant experience for me. I’m grateful REI supports that kind of costumer service, and quite honestly, it’s what I’ve come to expect from REI. Keep up the good work.

Hi.

Shop here quite frequently(99% online pickup) . Will no longer come as we decided to bring our dog this time and browse in store, only to be told we cannot bring our him in (13lb small and friendly). What kind of outdoor store doesn't allow dogs? Even Target next door could care less and that has groceries lol it's insane. Will take all my outdoor shopping to Big 5 in Monterey and Bass Pro in Manteca. They allow dogs.

Jacquelin H.

Came by since the Tesla chargers were in their parking lot and had time to spare. I was able to find myself an item that was $100 and went to the register to pay for it. The guy at the register name Kevin helped us and asked us about the REI membership. He did his spill and we didn't want to interrupt him while he was still doing so, we waited for him to be done. We told him we weren't interested. Not the friendliest person, clearly us saying no or the color of our skin made him feel that it was okay to give us the stink eye and gave us our receipt and pushed my item to me rather than hand it over to me. Was it rude? Yes. I thought it was just me but I walked out with my husband and asked him how that conversation went and clearly he felt the same. Did I walk back in? Yes. Did I return it? Yes. Can I spend my hard earned money elsewhere? Most definitely.

Michael W.

I worked with Megan, Rachel, and Jacob in the cycling department at the Marina, Ca location. I am not an experienced cyclist and was unsure what I was looking for. I initially worked with Rachel who provided extremely informative input on what kind of bike would be best for the places that I want to bike. She advised me against one that I had originally been looking at because it was discontinued and the last one was the wrong size for me. She then directed me to the Co-Op CTY and DRT bikes that were both within my budget and appeared to have everything I needed. She also pointed out that there was one on clearance(previously owned) that was 15% off. I came back a day later as it was raining fairly hard and I couldn't/didn't want to test ride it. I was then assisted by Megan who allowed me to test the fit of the bike in store and assisted me with test riding it in a nearby portion of the parking lot. It was a great experience but I wanted to take a couple of days to discuss it with my wife. I came back the next day and was assisted by Rachel and Jacob. Jacob set me up with the clearance bike(Co-Op CTY 2.2) as well as a kickstand and water bottle holder. He then installed them and assisted us in finding road tires for my wifes bike(An older Trek). We walked out of the store with the Bike(with Kickstand and Waterbottle holder), a new bike seat, road tires and accompanying tubes, and the tools necessary to change the tires myself. Jacob did some final checks on the bike and installed the water-bottle holder and kickstand for me. I cannot say how great of an experience this was and how grateful I am that REI has all of these great resources in store. I strongly recommend going to this location and discussing options with the staff. I was never pressured to buy anything and felt like I walked out with everything that I needed to have a great riding experience. Thank you Rachel, Megan, and Jacob.

Leonard C.

The experience was far too corporate. The staff is pleasant, but they're trained to upsell on everything. I'm berated to donate, apply for the REI credit card, etc. I just want some socks. Nothing more, nothing less. This was my first time back to an REI in a few years, and it was unfortunately unpleasant. The 2 pairs of socks I purchased were also mispriced ($10.95 on the sticker vs $11.95 at the register, but I didn't want to get back in line over $2)

Tony H.

Went looking for sleeping bags for my grandkids got help Steve explained the difference in mummy bags & regular bags

Carissa D.

Fantastic staff and super knowledgeable. My partner and I stopped by the store on two different occasions for backpacking gear. Twice we have been given the most amazing attention and education from staff and the store manager always stops by for a visit. I wish I could remember everyones name! But Tony went above and beyond customer service. He shared his own backpacking experience and what to expect from gear. He helped us try on several different packs and advised us what to look for. He sold us on a backpack that same day.