Spavia Orchard Town Center - Westminster, Colorado

Rochelle M.

Anna was great! I had an amazing experience with my facial! The treatment left my skin feeling incredibly refreshed and glowing, and the atmosphere was so relaxing. I can't wait for my next visit

Susan D.

I see JADE at the Spavia at Orchard Mall for hair removal and facials! She is always so welcoming, calm and just makes me feel comfortable. I highly recommend her!! The ladies working the front desk are also organized and friendly!

Danielle V.

I received a gift certificate for a 4 hour Rejuvenate Package ($419). I arrived 15 minutes prior to my appointment. My first service was a massage with Gerald, which was nice, and he worked out some good knots. My next service was a body wrap with Autumn. It was pretty lackluster. While she did ask if I had ever had a wrap before (I had), she did not describe what she was doing at all; typically therapists at least outline what the steps will be, or say what they are about to do, but she hardly spoke at all. In addition, the room was quite chilly, and the water she was using started at room temperature and soon became cold. At one point, my toes started going numb, so I aske if they could be covered/wrapped up, and she said they would be soon. No offer to adjust the heat on the table or anything. Typically, when I have had wraps, the therapists take care to do nice long, relaxing strokes, but Autumn did not have a calm or relaxing touch. She informed me that after the wrap, she would be doing my facial, and I would return to the relaxation room for about 20 minutes while she cleaned up from the wrap before the facial. I thought maybe this would be when the "nutritious refreshments" was served. I was thankfully able to warm up in there, but no refreshments, when she returned, she took me to a different room for the facial. The facial itself was okay, but again, no talking. Literally nothing from when she started until it was over. No checking in if everything was okay, no describing treatments/products, etc. No commentary on my skin, product suggestions, or warning when she was going to start doing extractions. Once it was over, she took me back to the locker room and wished me a good day. I do wonder if she was sick, as she breathed heavily through her mouth the whole time, and would frequently takes drinks. If she was sick, she should not have been working, or at least have worn a mask.

I changed and went back out front, where the girl who checked me out was very clearly unhappy to be at work. I was the only one out front. She didn't ask me how everything was, and entered my gift card while I put tips in envelopes for Gerald and Autumn. I tipped them the same because of Autumn's poor services. She said I had a $12 balance left, which I thought was strange, since the gift certificate was for the package. As soon as it was processed, she thanked me and turned back to her phone. As I was literally halfway out the door, she halfheartedly asked if I wanted to book another service. Definitely not.
I have been to my fair share of day spas, and this was probably the the least welcomed I have ever felt. There was little to no engagement from the staff (with the exception of Gerald, who was nice), no checking in on me throughout the day, no smiles from Autumn or the girl checking me out. I had heard from someone else who did this package at another location that they reached out and took a food order from her for her snacks, but I received nothing. There was plain water in the relaxation room, and some tea packets (no sweeteners or anything). The whole experience just felt very underwhelming. I did not go in with high expectations, but they still fell short.

After I left, I received an automated text message from Spavia asking if I would recommend them on a scale of 0-10. I replied with a 0, and a follow up message asked if I would like to leave additional feedback, so I gave an abbreviated version of what I am posting now. The response back was "Got it!" Clearly they don't really care about the feedback.

I will not be back and would advise anyone with a gift certificate to go to a different location.

Jeannie D.

Wonderful, deep massage. Painful points, knots relieved. The best techniques to manage my chronic osteoarthritis. Thank you Dede! See desk also for extra evaluation. J

Mark J.

I’ve had massages all over the world, and I can confidently say that today’s experience with Yiyin was one of the best! Her pressure was absolutely perfect, and the addition of the salt stones took it to another level. It was relaxing, rejuvenating, and exactly what I needed. Thank you for such an incredible experience!”

Phi T.

I’ve been a member for several years now and have been getting mostly monthly facials with Sydney and the occasional massage. I prefer this location even though the Braeburn is closer. It’s clean, quiet and easy to find parking and the services are consistent and I like the gentle products.

Tabor L.

Got a massage for my wife for her birthday. The staff was very nice and helpful, the waiting room was nice and inviting, and the Mrs. said it was one of the best experiences she's had.

Highly recommend

Alyssa M.

Autum was so kind and respectful during my wax. She did an amazing job distracting me with conversation other than the basic small talk, explaining what to expect and what to do / not do in the days following, also telling me when to take a deep breath and brace myself 🥲 and gave me exactly what I came in for. 10/10 would recommend Autum for any and all waxing needs!