The Formula Skin Lab - San Diego, California

Jamaela J.

Experienced my first facial ever with Stephanie and she handled me with such care. I throughly enjoyed my experience at The Formula Skin Lab so much that I even brought my grandma for Mother’s Day. The membership makes it convenient to prioritize my self care on a monthly basis.

Vanessa D.

I recently spent $400.00 in total on a facial and products that I was supposed to receive and never received them. I have been waiting for two weeks. I called left a voicemail not one person has tried reaching out to me. I feel scammed. I’ve also come to terms that I will perhaps never receive the products. Definitely never going back. If you’re considering this place please look for a better option!

D V.

I have been a client at Formula Skin Lab for a while now. Stephanie is highly knowledgeable and her work, along with the products she uses, is excellent.

However, the customer service has been severely lacking on multiple occasions..

On my first visit the esthetician accidentally got some product in my eye during a treatment. Although she quickly flushed it with water, it completely ruined my silk press. Despite the inconvenience, all I received was an apology with no additional compensation.

Additionally, there have been multiple instances where my appointments were canceled just an hour or 2 before the scheduled time. The reasons varied from not having the necessary skincare products for the session to not wanting to inconvenience an employee due to their commute. I was told that it wouldn't be worth the employee's time to come in for just one client that day despite my appointment being booked almost a week in advance and my own 45-minute commute.

They offered to reschedule my appointment the same day but I explained that wouldn’t work for me due to my commute and traffic around that time. Although they offered a discount on my next appointment, I’m concerned that appointment might also be canceled, given the pattern.

While Stephanie is knowledgeable and does great work, the repeated cancellations and lack of consideration have been very frustrating. Customer service needs significant improvement to match the quality of the treatments provided.

Nicole M. -. D.

Today I was introduced to the exclusive acne facial at Formula Skin Lab in San Diego near SDSU. Led by the skilled and experienced esthetician, Bella, with a personalized acne facial tailored to target my specific skin concerns. My end goal is achieve clear, radiant skin. Then, she customized a treatment plan designed to combat acne, reduce inflammation, and promote overall skin health. I know it might be along road ahead for me but I appreciate their determination to get me on a clear path. I’ve tried so many different treatments, creams medications, etc. so to pinpoint what the root of the causes along with finding a solution is crucial. I look forward to the bootcamp they offer.

Thank you to Stephanie who also made me feel welcomed the moment I walked in, she’s an expert in her field of training and getting your skin back on track.

Christine

I get the underarm and Brazilian wax every month to month and a half. I always book with Tarnesha. She’s very friendly and welcoming. She tries to make me as comfortable as possible during the treatments. She’s gentle when waxing, and she provides instructions for aftercare. Waxing can be uncomfortable but the results are great! I recommend this place as the vibe is overall welcoming and judgement-free!

Iam F.

I got a Brazilian wax by Stephanie and she gave me the best experience I’ve ever had. I was initially nervous and embarrassed by the scarring I had from ingrown hairs due to waxes I’ve gotten in the past but Stephanie took care of me. She instructed me on how to maintain healthy skin post wax, then scheduled me for a vajacial. For the very first time, something worked!!! My skin did not break out and my hair grew back without ingrown hairs. When you book, ask for Stephanie!!! Literally the best!!!

Kiss A.

I'd been contemplating on getting another wax since my first one two years ago. I saw Steph J styles advertisement for the Wednesday deal and I jumped right on it. My experience was nothing less than phenomenal especially being there on my lunch break. Stephanie and her staff made me feel super comfortable and special. It's always a pleasure to support black business with such great hospitality. 🙂

Brenna S.

Absolutely amazing! Kai is seriously the best waxer in the game. Not only is she incredibly friendly, personable and welcoming, she is also extremely professional and knows what she’s doing. She always takes her time and make sure no hair is left behind. She’s meticulous in her work and I have never been disappointed. Every time I come in I’m reminded why I’ll never go anywhere else again! Everyone at the salon is just amazing so please do yourself a favour and come here for all your waxing, skincare and beauty needs!