Total Beauty Experience - Sacramento, California

The Total Beauty Experience is a beauty supply store, beauty salon, facial spa, gift shop, hair salon, and nail salon that is located at Address: 2929 Arden Wy, Sacramento, CA 95825, United States. They can be reached at Phone: 9164817994 or through their website at Website: totalbeautyexp.com.

This business identifies as women-owned and is a small business that offers a variety of services such as kerbside pickup, in-store pick-up, in-store shopping, on-site services, delivery, same-day delivery, and is wheelchair-accessible with a car park and entrance. They also have Wi-Fi and are LGBTQ+ friendly.

The Total Beauty Experience has a reputation for being a quick visit location that accepts credit cards, debit cards, and NFC mobile payments. With an average opinion of 4.1/5 from 172 reviews on Google My Business, it is clear that this business is well-liked by its customers.

Reviews of Total Beauty Experience

Randy Johnson

5/5

Just stopped by today, the staff were extremely helpful and knowledgeable, and they had a lot of different products. Im a guy, so I don't really know a whole lot about skin care, but the staff took the time answering all my questions and recommending products and letting me try samples. I'll definitely be coming back!

S M

1/5

I'm a long-time customer and never had an incident until today.
I went to make a purchase, and my items came with a decorative carrier. When I got to the register, the salesperson questioned her coworker as to whether my items actually came with the carrier. Neither one was sure, and they proceeded to look for a supervisor the entire time I was standing there. Instead of asking me where I found these items, they just ignored me. While they made no direct accusation towards me, their behavior made me feel as if I was trying to steal something.
So, I asked the cashier. Alex, what her coworkers' name was, and she responded pointedly, "Why do you need to know?" At this point, I went from feeling uncomfortable to being angry and annoyed at the entire situation. When the other salesperson returned, I asked what the problem was? She responded dismissively.
Before I left, I located the manager and let her know what had just happened. At this point, the manager simply said I'm sorry she made you feel insulted." I stated to her that this salesperson needs to learn where thr products are in the store rather than implying that a customer is trying to steal something.
These salespeople/cashiers need additional customer service and inventory training.

Gayetri Maya Parmar

2/5

Decent selection, staff watches you like you are going to steal something and store staff walk up to act like they’re helping but short with me and more focused on theft… kinda disheartening. I skipped going to Ulta for this place, I remember shopping here in my 20s . I get that crime is up but good luck with business hawking the only person in the store! Shout out to the beautiful lady at the register who rang me up, she was the only person who treated me with genuine kindness &respect!Save yourself and go to Ulta or shop online!

Noella Frenchy

5/5

This wonderful store is worth a visit by anyone who enjoys browsing through a multitude of products from A thru Z. Men, women, and babies will find items that will make their spirit sing with wonder.

Filipe

1/5

Dropped my wife to do her hair at 3pm,picked her up after 6pm. Reason it took so long was because the lady messed up my wife's hair dye color and it stained the back of her top she was wearing.Very unprofessional I'm sorry to say. They don't accept cards so you have to bring cash. The lady that served my wife informed her that they only take cash.

The Art Beacon

5/5

Outstanding customer service. I have had many great transactions with TBE, but most recently, I received the wrong product. After notifying them about the problem, I received super fast communications, and two days later, I received my item. Mistakes happen, but I judge a company on how they handle mistakes, and this company is top-notch.

Metalmum

2/5

I’ve been going to total beauty on and off since the 90s. They always have a wide selection of
things. Their staff used to be really helpful and really nice and would smile and greet you. They used to take the time and walk you around and ask you questions about what you need.
Now I noticed the last few years you walk in the security guard always greeted me. Everybody else ignored me.
This visit I looked around for about a half an hour and this woman that worked there walked up and she did ask if she could help me and I told her what I was looking for And she kept backing up while I was talking to her. She finally did show me two or three perfumes and then she kept backing up. Very weird!
So since those three she showed me weren’t exactly what I wanted and I did describe what I wanted. I guess she gave up and and she ended the conversation and walked off. There’s a whole wall of perfumes she didn’t even show me. There was other employees in the beauty area having conversations amongst themselves completely ignoring me. I felt very uncomfortable in there the last few times I went. I won’t be going back. Sadly, because they do have great things but no thanks.

maile jordan

5/5

Amazing store and salon. Lots of great skilled hair stylists and so many hair and skin and home products to choose from. Love all the decor and gift ideas I always leave with a present for someone special every time I come here. They do events and sales often too!