Verizon - Machesney Park, Illinois

Verizon Machesney Park: Your Reliable Connectivity Partner

For individuals and businesses seeking dependable telecommunications services in the Machesney Park, Illinois area, Verizon offers a comprehensive suite of solutions. Located conveniently at 1523 West Lane Rd, Machesney Park, IL 61115, United States, this store serves as a vital hub for all your connectivity needs. With a dedicated team and a commitment to customer satisfaction, Verizon is a trusted provider of cell phone services, internet, and home phone plans.

Key Services and Specialties

Verizon Machesney Park specializes in providing a wide range of services, including:

• Cell Phone Sales and Service: Customers can browse and purchase the latest smartphones from leading brands. The store also offers repair services, accessories, and technical support for existing devices.
• Internet Services: Verizon delivers high-speed internet plans suitable for homes and businesses. Options range from basic broadband to fiber optic internet, ensuring reliable connectivity for streaming, gaming, and remote work.
• Home Phone Services: Despite the rise of VoIP, Verizon continues to provide traditional home phone services, offering a reliable alternative for those who prefer it.
• Business Solutions: Verizon caters to businesses with dedicated internet, phone, and data solutions, designed to support their operational needs.

Convenience and Accessibility

Verizon Machesney Park prioritizes customer convenience. They offer several features designed to simplify the customer experience:

• Kerbside Pickup: Quickly retrieve your orders without leaving the comfort of your vehicle.
• Delivery: Receive your products directly at your doorstep for added convenience.
• In-Store Pick-Up: Order online and collect your items at the store.
• On-Site Services: Technical support and installation services are available at your location.
• Same-Day Delivery: Get your products delivered on the same day.
• Accessibility Features: The store is wheelchair-accessible, ensuring that everyone can enjoy the services offered.

Payment Options & Customer Support

Verizon Machesney Park accepts a variety of payment methods to cater to individual preferences. These include: Cheques, Credit Cards, Debit Cards, and NFC mobile payments. Customers can also contact Verizon’s customer support team at 8008801077 for assistance with billing inquiries, technical issues, or general questions. For detailed information and current promotions, visit the Verizon.com website.

Customer Feedback and Reputation

Verizon Machesney Park maintains an average customer rating of 3.5/5 on Google My Business, based on 408 reviews. These reviews highlight both positive experiences and areas for improvement. Customers frequently praise the helpfulness of the staff, the availability of various services, and the convenience of the store’s offerings. Some reviewers have mentioned issues with billing or service reliability, which Verizon is committed to addressing through ongoing improvements and customer support initiatives. The store consistently strives to provide an exceptional customer experience and build long-term relationships with its clients.

Contact Information & Additional Details

Phone: 8008801077

Website: verizon.com

Address: 1523 West Lane Rd, Machesney Park, IL 61115, United States

Other points of interest: Kerbside pickup, Delivery, In-store pick-up, On-site services, Same-day delivery, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wi-Fi, Wi-Fi

👍 Reviews of Verizon

Ryan B.

1/5

Store is closed till 11 as it's posted on the door NOT online because why would you post it online. Then when you get there at 11 it's still not open and at 1140 someone drives up and tells you it's at 12 now. your figured when you get a notification that your online order is ready... They could tell you that so you don't waste hours of your time.

Dessie U.

1/5

I am very disappointed with the Verizon on 173. My son (18) went to get a new phone because his iPhone is dying. The salesperson, Seth, then decided to make him pay off his phone, only offered him the iPhone 16, would not help him work things out. He literally told him to go on Facebook marketplace to look for a phone. How does that help sales for your location? My son left with no new phone and is now in the way to tmoble. Who we will all be going with as soon as we pay off these phones. Get better customer service training.

Doug L.

1/5

My wife went in there with a problem with her phone that we just purchased there 2 and a half weeks ago. The agent said the problem was too small and there would be a 50 dollar restocking fee. The phone issue is a manufacturing problem nothing to do with her all. Very poor customer service and they talk down to you. I would recommend any other Verizon store but this one.

P.Michael

1/5

Went there to go. Pick up my item from the express. He asked and the express kiosk was not working. Add a white blank screen. Try to use the buttons and touch.It it didn't work will change my review once this matter gets resolved.

Sue M.

1/5

Went in to the Machesney store to upgrade 2 phones. The sale clerk didn't want to help us. First he urged us to wait for Black Friday. When we finally made it clear we wanted to purchase now, he came back with unnecessary upgrades (Unlimited, extra line, insurance)and told us there was not rebate on our phone 11's. Once it was clear we weren't interested, he told us to just go to Best Buy and get the phones!

Pete H.

5/5

I was there to pick up a new phone for my daughter. The online order did not process on time. The lady working was able to get me the same phone and at a discounted price. She was awesome.

Lindsay T.

5/5

So friendly love this store

Andrew H.

1/5

In the store on 2/14.24 to port a number from another carrier. That went fine, however, there is way too much emphasis placed on the upsell, little to no comprehension that "no" means "no." The additional CSR who inserted himself into the discussion with the rep I was working with was very condescending, tone was bordering on disrespectful. I will try to handle all my needs online whenever possible, I would urge other customers to do the same. This was an unpleasant experience overall.

Margarita M.

1/5

Absolutely horrible service. Came in was ignored by everyone except one nice lady. The person who came to help was clearly bothered and had an attitude. Then when we were browsing around waiting for our other person to show up we heard them discussing about how despite not wanting to help customers and talk to them “ it’s all apart of the job” is their response. Mind you they weren’t quiet or hidden they were just in the back corner all speaking to each other. Would not recommend coming in just shop online.

MsN V.

5/5

Went to Verizon on Tuesday August 19 ten minutes before closing. I had deleted an app on my phone by mistake. I didn’t know what I had did. The employee was so kind so gentle and asked if I had my password, I replied yes, “I wrote it down” he reinstalled my app and I was on my way with minutes to spare. Great customer service with no attitude with it being so close to closing time.

Ryan B.

1/5

Store is closed till 11 as it's posted on the door NOT online because why would you post it online. Then when you get there at 11 it's still not open and at 1140 someone drives up and tells you it's at 12 now. your figured when you get a notification that your online order is ready... They could tell you that so you don't waste hours of your time.

Richard A.

3/5

The people that work there only want a cell phone and not help you if you have a problem

Dessie U.

1/5

I am very disappointed with the Verizon on 173. My son (18) went to get a new phone because his iPhone is dying. The salesperson, Seth, then decided to make him pay off his phone, only offered him the iPhone 16, would not help him work things out. He literally told him to go on Facebook marketplace to look for a phone. How does that help sales for your location? My son left with no new phone and is now in the way to tmoble. Who we will all be going with as soon as we pay off these phones. Get better customer service training.