Bath & Body Works - Alabaster, Alabama

Bath & Body Works, located at Address: 300 Colonial Promenade Pkwy, Alabaster, AL 35007, is a well-known beauty supply store that offers a wide range of products, including candles, cosmetics, gift baskets, and perfumes. The store is known for its inviting atmosphere, knowledgeable staff, and high-quality products, making it a popular destination for those seeking to pamper themselves or purchase a thoughtful gift.

At Bath & Body Works, customers can enjoy a variety of shopping options, such as in-store pickup, in-store shopping, delivery, and same-day delivery. The store is wheelchair accessible, with designated parking lots, ensuring that all customers can access and enjoy the products and services offered. Additionally, Bath & Body Works accepts credit cards, debit cards, and NFC mobile payments, making it easy and convenient for customers to make purchases.

According to Google My Business, Bath & Body Works has received 148 reviews, with an average rating of 4.6/5. This high rating reflects the store's commitment to providing excellent customer service and high-quality products. Customers rave about the store's wide selection of products, welcoming atmosphere, and helpful staff, making it a standout destination for beauty and personal care needs.

Reviews of Bath & Body Works

Lakeshia Nicole

2/5

Store smelled good as usual, but the workers were not friendly, welcoming or helpful. They were not informing customers of current special. The short brunette only acknowledged certain customers. This location is not recommended.

Angie Samya

5/5

I had an issue with an online candle order I placed a few weeks ago. I didn’t realize it until today, when I went to wrap gifts for a party that takes place tomorrow. I went in on Candle Day, and even though they were crazy busy, each person I dealt with was kind and helpful. They solved my issue and went above and beyond to help me. I so appreciate their willingness to help me. Thank you!

B Jeanne

5/5

Wide variety of candles, plug-in refills, and the obvious bath and body items. Including items for sensitive skin. Everyone was super helpful. Carter was especially exceptional, in his demeanor and choice of words. Refreshing. (great hair too ,)

Ashley Cooks

5/5

Went in this location on candle day looking for a specific Bridgerton collection candle and every sales person said it was sold out. I picked a few and said I’d try my luck at the register and see if anyone had returned one. The cashier who’s name is either Kayla or Krystal (I know it starts with a K) took the initiative to go look in the back even though the guy next to her kept saying it was sold out. Well when she came from the back she had found two whole boxes of the Queen Charolette candle. I wish I could’ve tipped her because she went above and beyond when she could’ve just listened to her coworkers who clearly didn’t want to take the time to look. I absolutely appreciate her efforts. <3

AdvocateGwen Brown (Advocate2022NAL)

5/5

Excellent products.
They are quick to gather products when I order online. The app is easy to use.
I love my many hand soaps and sanitizers.
The store is always extremely organized. They greet you as you enter and I love that.

Jessica Taylor

2/5

Thank you for the candles and mists. However, our initial visit to this location was disappointing, and we will not return. Everyone was helpful except for one Caucasian female with brown hair and blonde highlights in front. She made an inappropriate comment about us/him after he asked me to get four more candles, suggesting that he must be wealthy enough to afford them and expressing a desire for similar financial means. This was highly offensive to both of us. It is crucial for employees to maintain professionalism and refrain from making personal remarks to customers.

S Steward

2/5

I absolutely love this location and the selection of products here. However, my experience with one of the associates today was horrible. She was not very knowledgeable and not helpful at all. She did not honor the sale prices of the ongoing body care sales and gave excuses for her oversight instead of apologizing for her mistake. She kept lying and saying that the products were cheaper online because of taxes instead of honoring the sale prices. It took me calling her out in front of staff. SMH! Do better!

Teakeyman Productions

5/5

Very friendly staff! Have great sales and the store is very clean