JOANN Fabric and Crafts - Fort Smith, Arkansas

maggie schmitz

I just left the store in fort smith, AR. Was attended to by a manger on duty named Katlin. Not only was she rude to an elderly lady in the store who needed help BUT she was short tempered with me as well. She tried to refuse service as I attempted to pay for a $31 sale with a $100 bill. She gave a side eye and had a look of disgust on her face. Stated that she wasnt making change especially for only a $31 sale. I replied that I would just go by my fabric somewhere else because i didnt have change either. Magically she smiled and had the change for my sale. I would NOT recommend that she remain a main employee or an employee at all!! She is not customer oriented.

Tameka pate

I had an absolute horrible experience today. I Diy crafts as a hobby. I also craft projects for many people in our community. Today while in Joanns in Fort Smith, AR. I was treated with absolute disregard by an associate in fabrics. (KAITLYN) an older associate here. Anyone that crafts, especially with fabric will understand. I went in to purchase 3 yards of black tulle, E6000, some e6000 adhesive, and also picked up a charcoal art set for my daughter. When I asked, as I normally would, to cut off the access crunchy and uneven end that is usually left over by the previous customers order, about 2 inches or so, she stated that "I will not cut it off and that I should go home and use an iron on it ". I stated and " I replied nicely and said that is not proper procedure when providing fabric to give the tattered, torn, and uneven ends to a customer." She stated well "I can't give it to you free", as if I asked for that portion to be included. The whole time another associate Tasha is standing behind her mouthing the words "I'm so sorry", seeming that she has seen Kaitlyn using this aggressive disregard toward other customers. After that I stated, " I'm not asking for anything free, I'm simply not paying for fabric that can't be useful. After a few more minutes of obviously not wanting to assist me properly, she said " Okay, I tell you what , as she then seem to understand that she was in the wrong proceed to prepare to cut the fabric, I simply stopped her there and let her I no longer needed her assistance and that I would go to HOBBY LOBBY and purchase my items. Which was less expensive anyhow. And nicely left my items and walked out of the store. I'm just completely flabbergasted by Kaitlyns customer service and will be having a email chat with the district manager and so forth to inform the of the interaction. I felt neglected. Bad customer service happens when a business doesn't meet customer expectations, which can lead to frustration, irritation, and a negative perception of the company. I hope this finds the right people and Kaitlyn if you see this I pray that your having a better day and hope you are blessed to see a beautiful sunshine. Please be appreciative of what you have and if your unhappy, please by all means find somewhere that does make you happy. Tasha don't be afraid to speak up and let your voice be heard when someone is not being treated fairly and God bless us all.

KevCarrie Carpenter

store was smaller than expected, there was a friendly worker who cldnt answer our questions so she asked another employee who cldnt be bothered and gave her and us the cold shoulder, Made a purchase online and in a few days I got to wondering why I had not got the email about shipping just to find out they cancelled my order and I reached out but they couldn't tell me why the order was cancelled, Now I have to wait for the authorization hold to fall off before I get my money back, this was my first and LAST experience with this store.

Satina Dooley

Lots of fabric, which is needed nowadays. But with the rise of cardstock and vinyl cutting machines and the resulting crafts, Joann's was very limiting.

Sherri Sikes

This company has the WORST customer service I have ever experienced. I would give them a 0/5 stars if possible...

I ordered material on November 24 to make Christmas gifts. I have only received 4 parts out of the 8 parts I ordered. (I was all one order and ALL items said IN STOCK.) The parts that I have received have all been shipped separately. I contacted the company by phone (waiting online for almost an hour to speak to someone) about 3 weeks after the order was placed because I needed the other 4 parts to make the Christmas gifts. The man that I spoke to said he would put in a ticket and that it might be 3 business days before I heard from someone. After the 3 business days were up and no response, I emailed them about the issue. No response. About a week later, I called again. This time I waited on hold for OVER an hour to speak to someone. I was told they would submit another ticket. I told them NO that it was NOT acceptable. I have already done that and was NOT helped at all. I have been very patient in getting a response to my question (WHEN IS MY ORDER GOING TO GET TO ME?) I sat on hold again for about another half an hour waiting to talk to a supervisor. After speaking to him, he could not tell me when my order would arrive either. I needed this material for making gifts for a family gathering that is before Christmas day. I still do not have the material or a response as to when or if I will receive the materials ordered. FIRST EXPERIENCE with this company... DEFINITELY not an impression I would want to leave with ANY customer of mine!

Makayla B

Really good experience today. The lady in quilting Kaitlin knew what she was talking about super friendly and nice. She made this experience great again. The last time I came in I did have a bad experience but this lady made up for it today very blessed and thankful

Kelly J

The young man up front, Ian, is very helpful, always cheerful and welcoming. The staff is friendly and accommodating. I've spent lots of money here for quilting projects; so far I'm happy with the quality of the products, customer service and ease of accessibility.
The only reason I didn't give 5 stars is because the fabric cutters they always use are electronic and make jagged cuts. I like my fabrics to be clean cut; I waste more of my (expensive) material by having to cut off jagged edges. I wish they'd just use rotary blades or even regular scissors like most fabric places do.
Overall this is a pleasant atmosphere and they have a decent variety of products. It would be awesome if their pricing was a little more competitive, but ultimately I plan to return here if the staff retains their positive interactions and customer support. It's the biggest reason I've returned on past visits.

Sheba Meyer

As soon as I walked into the door, I was greeted and offered to be assisted by a wonderful employee named Nicole. She showed great hospitality and customer service beyond measure. I didn’t know anything about the project I was starting and I walked out with all the materials I needed and information on how to use them. She took the time to help me understand what supplies would work best for my project and made sure I got what I was looking for. She took the time to listen and envision how I wanted my project turn out. I cannot thank her enough. She went truly above and beyond and showed that she cared about what she did. I would recommend her to anyone I know