west elm - Vestavia Hills, Alabama

West Elm: A Comprehensive Guide to the Vestavia Hills Store

Located at the heart of Vestavia Hills, Alabama, West Elm is a popular furniture store that offers a wide range of stylish and functional pieces for the home. With its sleek and modern design, West Elm has become a go-to destination for those seeking to upgrade their living spaces. In this article, we will delve into the world of West Elm, exploring its services, location, features, and practical information, as well as analyzing the positive aspects of customer reviews.

Main Services

• Furniture store: West Elm offers a vast selection of furniture pieces, including sofas, chairs, tables, and more, all designed to enhance the aesthetic and functionality of any room.
• Bedroom furniture store: The store specializes in bedroom furniture, providing customers with a range of options to create the perfect retreat.
• Carpet store: West Elm offers a variety of carpet options, including luxurious and durable choices, to complement any room's décor.
• Lighting store: The store features a wide range of lighting fixtures, from table lamps to chandeliers, to illuminate and enhance the ambiance of any space.
• Window treatment store: West Elm offers a selection of window treatments, including curtains, blinds, and shades, to control light and add style to any room.

Location and Access

West Elm is situated at 320 Summit Blvd Suite 200, Vestavia Hills, AL 35243, United States. This convenient location makes it easy for customers to visit and explore the store. The store is wheelchair-accessible, with a wheelchair-accessible car park and entrance, ensuring that all customers can navigate the space comfortably.

For those who prefer to shop from the comfort of their own homes, West Elm offers delivery and in-store pick-up options. Additionally, same-day delivery is available for customers who need their purchases quickly. The store also offers on-site services, including assembly and quick visits, to ensure that customers receive the best possible experience.

Credit cards and debit cards are accepted at West Elm, making it easy for customers to pay for their purchases. The store also offers a convenient and secure parking area, ensuring that customers can park their vehicles comfortably while they shop.

Featured Characteristics

West Elm is known for its stylish and modern designs, which are carefully curated to reflect the latest trends and styles. The store's products are designed to be both functional and aesthetically pleasing, making them perfect for any home.

The store's commitment to quality and craftsmanship is evident in every piece of furniture and decor. From the materials used to the construction techniques employed, every item is carefully crafted to ensure that it lasts for years to come.

West Elm also prides itself on its excellent customer service. The store's staff is knowledgeable and friendly, taking the time to understand customers' needs and preferences. This personalized approach ensures that customers receive the best possible service and find the perfect products for their homes.

Practical Information

Address: 320 Summit Blvd Suite 200, Vestavia Hills, AL 35243, United States

Phone: 2059687651

Website: westelm.com

Customer Reviews

West Elm has received an average rating of 4.2/5 on Google My Business, based on 59 customer reviews. Customers have praised the store's friendly and knowledgeable staff, as well as the wide range of stylish and functional products available.

One customer, Kathy, had a great experience working with the store's staff to find the perfect pieces for her home. She praised the staff's helpfulness and commitment to ensuring that customers found the best products for their needs.

Another customer praised the store's delivery service, stating that the products arrived quickly and were exactly as described. This positive experience highlights the store's attention to detail and commitment to customer satisfaction.

Overall, the positive reviews from customers demonstrate that West Elm is a store that truly cares about its customers and strives to provide the best possible experience. From its stylish and modern designs to its excellent customer service, West Elm is a must-visit destination for anyone looking to upgrade their living space.

• Customer reviews praise the store's friendly and knowledgeable staff.
• Customers appreciate the wide range of stylish and functional products available.
• Delivery service is praised for being quick and reliable.
• Customer service is highlighted as being excellent and personalized.

👍 Reviews of west elm

Hope W.

5/5

I don’t normally like salespeople but working with Kathy to make sure we were exploring all the options and choosing the best one for our needs was a great experience. Very helpful and no pressure. Helped us with decision fatigue by providing good logical insights.

Mike M.

1/5

Warning, the installation team is basically delivery guys tasked with assembling your very expensive furniture. On my last delivery, they left screws out. They left washers out. They put washers on the wrong screws. They assembled pieces in the wrong order and had to take them back out because they refused to look at the directions. Your paying super high delivery costs, but not going to get your moneys worth from it.

Kimberly M.

5/5

I absolutely love the products from West Elm ... The beautiful candelabra as well as the other items are fabulous and the prices are FANTASTIC!!!

Kwoya M.

1/5

I had the worst first time experience buying from this store. The assistant manager was rude. I would have been better off buying online. The only reason I didn’t cancel my order was because I called online customer service and they were very kind. When I received the furniture—two nightstands from the order were damaged. They were supposed to be real wood but they were crumbling on the face of the drawers like particle board. I’m frustrated with myself for not canceling. After reading other reviews I know I’m not alone in my experience of the Birmingham-Summit Store. It looks like the only happy customers are white.

Tanner B.

5/5

Had a very pleasant experience in store with Debbie who was able to offer a ton of assistance in picking out the perfect sofa to add to my home. She was very kind, knowledgeable, and helpful throughout the entire process.

Amy S.

5/5

This review is about the Birmingham store and not about West Elm corporate. Debbie was a DREAM to work with and incredibly helpful as we setup a wedding registry. We were feeling overwhelmed and unsure about what to register for and Debbie went category by category and item by item with us, making suggestions and being so supportive. Can’t thank her or the Birmingham store enough for making the registry process so easy and fun!!

Gretchen M.

1/5

Word of warning: west elm charges astronomical shipping costs for certain items and will not honor the stated delivery window. Purchased 2 mirrors on July 9th. Normal sized wall mirrors (22 x 36”). Unexpectedly encountered a $150 shipping charge, but as a sales associate was placing the order for me, I was too embarrassed to walk away. Had I done the order myself online, I NEVER would have completed the purchase. Regardless, I felt trapped and went ahead and ordered. The delivery window was stated as in stock and available for delivery July 19 - August 2. It’s August 10th. I still don’t have the mirrors that I paid $150 to ship. But I have since ordered larger mirrors from Target and Wayfair and received them in 2 days with free shipping. I reached out to customer service and received a very generic and impersonal “sorry we can’t help you.” Lesson learned!!!!!!! NEVER AGAIN.

Melanie M.

2/5

The smaller purchases I've made at West Elm for things like hand towels or candleholders, I have been completely pleased. However, the more expensive purchases I've made, maybe four, I have not been satisfied with those purchases. For example, I bought a bedskirt which I believe was overpriced. When I received it in the mail because they don't sell these in the store, the fabric is extremely hard to get the wrinkles out. I had to send it out for dry cleaning. Even with it hung on the hanger from the dry cleaners, it still had a lot of wrinkles that seem to not want to come out. It looks decent on the bed I have it on but wrinkled. I also bought a sheet set for my queen bed, same as the skirt. It wrinkles so badly that even ironing it a couple times on both sides, I was not able to get the wrinkles out. I don't normally iron my sheets, you have to iron these because they are THAT wrinkled when coming out of the dryer. Third, I had bought a duvet cover there a while back, which I completely loved. It's great quality but the measurements for it are not correct to the down comforters out there so that it fits it correctly. The queen duvet measures 92x88; queen down comforters measure at 92x96 and 92x98. Fourth, the last purchase I made was the simple white bed frame. It took a month for it to come in the mail. When I received it, one of the parts were damaged. When I called the Summit Birmingham store to tell them about it, they asked if the piece I received could still function. When I told her yes, she made it sound like I needed to deal with it. I was not satisfied with the response at all. I purchased a whole and new bed frame, not a broken one. I called the home office, and they quickly sent me the parts I needed to replace the damaged parts. However, one of the bed rails was already chipping on the inside of it before assembled, so NOT the best quality! Not sure I would ever buy anything-bedding from this store again. Expensive purchases have been a regret.

Hope W.

5/5

I don’t normally like salespeople but working with Kathy to make sure we were exploring all the options and choosing the best one for our needs was a great experience. Very helpful and no pressure. Helped us with decision fatigue by providing good logical insights.

Mike M.

1/5

Warning, the installation team is basically delivery guys tasked with assembling your very expensive furniture. On my last delivery, they left screws out. They left washers out. They put washers on the wrong screws. They assembled pieces in the wrong order and had to take them back out because they refused to look at the directions. Your paying super high delivery costs, but not going to get your moneys worth from it.

Kimberly M.

5/5

I absolutely love the products from West Elm ... The beautiful candelabra as well as the other items are fabulous and the prices are FANTASTIC!!!

Kwoya M.

1/5

I had the worst first time experience buying from this store. The assistant manager was rude. I would have been better off buying online. The only reason I didn’t cancel my order was because I called online customer service and they were very kind. When I received the furniture—two nightstands from the order were damaged. They were supposed to be real wood but they were crumbling on the face of the drawers like particle board. I’m frustrated with myself for not canceling. After reading other reviews I know I’m not alone in my experience of the Birmingham-Summit Store. It looks like the only happy customers are white.

Tanner B.

5/5

Had a very pleasant experience in store with Debbie who was able to offer a ton of assistance in picking out the perfect sofa to add to my home. She was very kind, knowledgeable, and helpful throughout the entire process.